FAQ

Here are our top 5 questions...

What is Mohair? 

Mohair is an incredible natural fibre from Angora goats. All the Mohair in the products we sell come from Angora goats who live right here in New Zealand. For more information on this incredible fibre and the other natural fibres we have in store please click here.  If you wanting to find our more about our retail approach to ensuring we are selling only ethically sourced fibre please click here.

Where are your products made?

All our products are made right here in New Zealand, we don't sell anything that is manufactured overseas. For more information about our New Zealand made commitment, please click here.  

How soon can you dispatch my Mohair or Alpaca throw order?

If it is showing in stock on our website then we can dispatch straight away and then depending on where you live delivery time will be 1-3 working days.  If you need something urgently please email us at info@themohairstore.co.nz and we will make it a priority.  For more information on our dispatch and shipping process please click here.

Do you gift wrap or write personalised notes?

We aim for minimal packaging as that reflects our environmental responsibility as a retailer. For our Mohair & Alpaca throws, we do have a cardboard gift box made here in New Zealand, so if you would like one of these boxes please write this in the notes section of your order. We can also handwrite any note you would like included. All smaller items can be wrapped in New Zealand made tissue paper and tied with strands of Mohair if requested.  For more information on gift wrapping please click here.

Do you offer a full refund if the throw isn't the right colour?

Absolutely, we want you to LOVE your throw so we have a no questions asked exchange/refund policy, click here for more details.

For more questions please click on the below topic or email andrea@themohairstore.co.nz

Our NZ Made Commitment

Fibre and Materials

Ethics and Sustainability

Product Care

Shipping

Exchange and Refund Policy

Gift Wrapping and Gift Vouchers

COVID-19 Update

If you have any more questions then please email andrea@themohairstore.co.nz