COVID-19 Update

COVID-19 UPDATE - September 2020

This page is frequently reviewed and updated as we all navigate the impact of COVID-19 together.

New Zealand is currently at Alert Level 2,  for more general details on our Alert Levels please click here to go to the New Zealand government official COVID-19 website.

So what does Alert Level 2 mean for The Mohair Store?

OUR CHRISTCHURCH RETAIL STORE - Our Christchurch retail store is currently operating reduced hours as we navigate our new 'normal' and we do still ask if you are feeling unwell please shop from home, if you are in-store please be mindful of others and practice physical distanding and sign in using the QR code on the door.  We will still be offering our click and collect option for all purchases made via our website. Please use our local discount code GOAT (this is only valid for click and collect orders or delivery within Christchurch/Canterbury) and then you can continue to enjoy our in-store pricing.  

ALERT LEVEL 2 HOURS  - Monday to Saturday 10 am - 2 pm or to make a time to shop outside these hours please email andrea@themohairstore.co.nz

If you are unwell or you don't feel like coming instore we are still available for virtual shopping, think FaceTime, Messenger Video Chats or Zoom, you choose and we'll make it work.

ONLINE ORDERS WITHIN NEW ZEALAND

All our website orders will be processed and collected as usual by our courier service. Within New Zealand, we use Post Haste/Castle Parcels and if you would like to find out more about their contactless service please click here.  There are no delays within NZ and once the orders are picked up they are getting delivered with 1-2 days (please allow an extra day if you are a rural delivery customer).

ONLINE ORDERS TO AUSTRALIA

We use NZ Post for our international shipping and the latest update from NZ Post/Australia Post is this...

We’re experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes. We appreciate your patience during this time. For more information on how our delivery and customer support services are affected, check our coronavirus impacts page.

INTERNATIONAL ONLINE ORDERS 

We use NZ Post for our international shipping and there are still some significant disruptions & delays in delivery to some countries, for recent updates from NZ Post that relate to your country please click here.

OUR HEALTH & SAFETY OBLIGATIONS TO YOU

This is incredibly important to us,  we have been closely following all the advice from the Ministry of Health and WorkSafe and have implemented all the procedures to operate safely at all the Alert Levels.

If you have any other questions please contact us at info@themohairstore.co.nz