LEVEL 2 - Our online store is open 24/7 and our Christchurch retail store is now back open from 10 am Wednesday to Saturday. Thanks for your patience, be kind & stay safe :)
This page is frequently reviewed and updated as we all navigate the impact of COVID-19 together.
New Zealand is currently at Alert Level 3, for more general details on our Alert Levels please click here to go to the New Zealand government official COVID-19 website.
OUR ONLINE STORE - At Alert Level 4 we are unable to dispatch orders but since moving to Alert Level 3
OUR CHRISTCHURCH RETAIL STORE - Our Christchurch retail store is remains closed under Alert Level 3 and 4, we can only re-open once we reduce down to Alert Level 2. So please use our online shop if you wish to purchase, our local discount code GOAT (this is only valid for click and collect orders or delivery within Christchurch/Canterbury) and then you can continue to enjoy our in-store pricing.
ONLINE ORDERS WITHIN NEW ZEALAND
All our website orders will be processed and collected as usual by our courier service. Within New Zealand, we use Post Haste/Castle Parcels and if you would like to find out more about their contactless service please click here. There are currently delays within NZ as we come out of Alert Level 4 and the couriers are working through the backlogs as quickly as they can, so please be patient,
We use NZ Post for our international shipping and the latest update from NZ Post/Australia Post is this...
We’re experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes. We appreciate your patience during this time. For more information on how our delivery and customer support services are affected, check our coronavirus impacts page.
We use NZ Post for our international shipping and there are still some significant disruptions & delays in delivery to some countries, for recent updates from NZ Post that relate to your country please click here.
This is incredibly important to us, we have been closely following all the advice from the Ministry of Health and WorkSafe and have implemented all the procedures to operate safely at all the Alert Levels.
If you have any other questions please contact us at firstname.lastname@example.org