Hi, I am currently doing some updates on the website, so if anything has temporarily vanished it will be back. Thanks for your patience and please email me at andrea@themohairstore.co.nz  if you have any problems. Thanks, Andrea 


How will my order be delivered?

All orders are sent with Castle Parcels who offer a fast and reliable service within New Zealand. They have a wonderful tracking system so we always know where our parcels are.  Once your order is processed you will be sent an automated email with your tracking number. All packages sent within New Zealand are sent with the requirement for a signature on delivery. If you find it more convenient for courier items to be left in the mailbox, you can specify that signature is not required. Please note that we cannot accept any responsibility for items that go missing when the signature on delivery option has been canceled by the customer.

Please use a physical address, as Castle Parcels can not deliver to a PO Box.

How soon will my order arrive?

Your order will be dispatched within 1-3 working days of placing it. If you have a specific deadline that needs to be met, please let us know and we will do our best to ensure it is met. If your order is received before lunchtime and we have the item in stock (99% of the time) then we will aim to get your order in the courier on the same day.

CLICK AND COLLECT - Our retail store is back open from Monday to Saturday 10am-2pm and so you can pick up any online orders from our Christchurch Store at 140 Colombo Street. Please use our local discount code GOAT (this is only valid for click and collect orders or delivery within Christchurch/Canterbury).